NHTSA Complaint #11572514 — 2017 HYUNDAI VELOSTER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11572514
Vehicle 2017 HYUNDAI VELOSTER
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

I took my vehicle in to get the initial KSDS recall campaign updated (knock sensor). The car failed on my way home from the dealership and they scheduled me the next day to fix the problem (the acknowledged the knock sensor update caused the failure and is the that beginning step in obtaining a new engine from Hyundai. They then gave me a loaner car while my car was going to be repaired. I then recieve a call from the Hyundai service center about how my salvage title status excludes me from further repairs. I am then forced to drive my car home again with a failed engine. The sneaky way this is being done is horrific and on a massive scale. I was duped into getting the recalls from the letters sent out by Hyundai and at no point was there transparency about what would and did happen with my vehicle (and many others). No acknowledgement on how most if not all cars who get the update fail about 10 miles after driving it again, and lose power (I was on the highway in the far left lane). I was robbed of my ability to make an informed decision about my vehicle, this whole process is shrouded in secrecy from the consumer and I'm left holding the bag and the dangerous un drivable vehicle. I'm not sure how I can be cohersed from the manufacturer to let them fix their initial errors and be left with a non working car and expected to pay for the bill. There was no transparency about what I was signing up for, the ramifications and the safety hazards with the cars being statistically most likely to fail on the way home. What they are doing to me and many other people is dangerous and extremely wrong on many levels. When the engine failed I was extremely close to being rear ended and causing a large accident as it was full and fast moving traffic on the highway. I was fast acting and maneuvered properly and safely. Some will probably not be that lucky. There was no real warning, just a heavy thud and lose of power in tandum with the check engine light flashing (never has before

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