NHTSA Complaint #11572498 — 2021 VOLKSWAGEN ATLAS

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11572498
Vehicle 2021 VOLKSWAGEN ATLAS
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VT

Consumer Description

2021 volkswagon Atlas, needed new oil pan after few months due to major oil leak. had to pay out of pocket for rental 1 week. Wipers came flying off on driver's side hitting side window scratching car. Dealership said nothing wrong (my dad tightened bolts they were loose) heater in back started making horrible noise, said nothing was wrong. Needed new breaks, rotors numerous times. When backing up makes horrible noise, to this day. 10/7/23 driving down road at 28 mph my car stalled out. Did this numerous times w/in 3 weeks, brought to dealership said they couldn't find anything wrong. Kept happening brought it back. They change emission module & oil. Car started sounding like a tractor. Brought it to different dealership. Going down road at 45 mph with 4 kids in car. Car stalls out. No steering no breaks. Super scary. Car keeps stalling out, going down road at 58mph car stalls out, no steering no breaks again everything locks up. 18 wheeler behind me, 3 kids in car. Brought to another dealership, they stated never heard of car stalling out before. They stated other dealership put wrong oil in, they did another oil change and said my car was safe to drive. Car still kept stalling out almost every time I slowed down or came to a stop, or even when starting it before leaving had to restart numerous times. Fast forward car been in shop since 2/1/24. Said metal shavings in oil filter now needs new motor & theres bearings missing. (they told me car was safe to drive) we asked about safety issue, they said what safety issue? Whycar keeps stalling? Said never heard of this issue with the cars before. they want 9k for a rebuilt motor w/ way more miles than my car has now, Ive been in rental for 3 weeks out of pocket pay. Dealership can't promise me this will fix car. Car is a death trap and I have precious cargo, I don't feel safe driving it. Research says lots of people having same issues. VW Rep says never heard of this. Called lawyers yup its a common lawsuit, lemon car.

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