NHTSA Complaint #11572436 — 2013 KIA SORENTO

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11572436
Vehicle	2013 KIA SORENTO
Component	ELECTRICAL SYSTEM
Date of Incident	November 14, 2023
Date Filed	February 16, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

Received the recall notice from Kia back in November 2023 and have contacted them several times about fixing the problem. On February 8, 2024 took the car in to our local Kia dealer, Overturf, and had a recall inspection performed due to a burnt rubber/plastic smell when driving the car. The recall part said that the car caught on fire and we were concerned that this was the reason for the smell. The service department said they were unable to duplicate the smell, but that our car was one of the ones impacted by the recall. Said no fix for the problem yet so to park the car. This is our main means of transportation. They offered no rental or a loaner car.

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