NHTSA Complaint #11572435 — 2017 TESLA MODEL X

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11572435
Vehicle 2017 TESLA MODEL X
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

This is regarding two Tesla recalls: - NHTSA Recall Number: 23V-838; TC2023-657 - NHTSA Recall Number: 24V-051 As noted in both recalls, they are to be delivered via software updates. My car is currently running version 2022.8.10.16 7477b4ff8e78 which is clearly lower than the version required for both recalls. I have taken my car to service as my software version is not updating. Tesla has refused to comply with the recall and update the software version on my car. It should be noted, although irrelevant for the recalls, that my car is still under manufacturer's extended warranty, which we purchased along with the car when buying it new from Tesla.

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