NHTSA Complaint #11513784 — 2017 TESLA MODEL X

When autopilot is engaged, the car randomly decelerates on the highway. This has happened multiple times. I have tried to report this to tesla but to no avail. They tell me the following: 1. They are unaware of any issue 2. Then, it is my specific car's problem and not a design issue and they will not fix it without charging me over a $1100 3. When I asked them what the issue is, they said they don't know and want me to provide to the minute detail on when the incident happened. 4. That I should stop using autopilot (which I paid for) because it may be unsafe for me to use. When I point out that their statements are conflicting with each other, they ignore me. I have tweeted about this to Elon Musk as well to NHTSA and I am hoping that someone will notice this and help me get this fixed.