NHTSA Complaint #11571758 — 2016 HONDA CIVIC

The past few weeks I’ve been taking my vehicle for service to the Honda Dealership located in Daphne, Alabama and I’ve been complaining about suspension problems and my main concern is my tie rod end and the dealership refuses to repair, then yesterday when I brought it in for service they charged me for a diagnostics without my permission and I asked for the report and won’t hand it over and today [XXX] they did the diagnostic again and won’t hand over the report then lied and said it’s my Mass airflow sensor and there no check engine light on. For the past for weeks I’ve been wondering why the dealership has been mistreating me and it is because of the Honda manufacture, today I called the Honda manufacturer and ask if I’m listed as the vehicle owner in their systems because my vehicle is a 2016 and I haven’t had any open recall associated with my vin in the 4 years I’ve owned it. The Honda dealership gave me a document for a vin check and I’m not listed as the owner so perhaps the recalls aren’t being inserting into the proper file. I called the manufacturer and asked to speak to a supervisor and the representative refused to do so and I have a recorded conversation that I would like to forward to you once an investigation is opened. I also asked if my vehicle is apart of the national recall on the fuel pump and the manufacturer agent said no. Reference number: [XXX] I spoke with Elmer today [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)