NHTSA Complaint #11571632 — 2019 RAM 1500

The contact owns a 2019 Ram 1500. The contact stated that while driving at an undisclosed speed, the rear differential axle seized. The contact stated that the vehicle had seized in the middle of the road. The contact was able to safely get the vehicle to the shoulder of the road. The vehicle was towed to the dealer where it was diagnosed with a failed rear suspension and a failed rear differential axle and that the rear suspension and rear differential axle needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that while driving at an undisclosed speed, the rear suspension axle seized again. The contact was able to move the vehicle to the shoulder of the road. The vehicle was towed to the dealer. The vehicle was diagnosed with a failed rear differential axle and failed rear suspension, and it was determined that the rear differential axle and rear suspension needed to be replaced. The contact stated that the vehicle had been at the dealer for six months and the vehicle had not been repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 54,000.