NHTSA Complaint #11570975 — 2016 CHEVROLET EQUINOX

The contact owns a 2016 Chevrolet Equinox. The contact stated while driving at an undisclosed speed at the drive-thru, the engine made a knocking sound. The vehicle then lost motive power and failed to restart. No warning light was illuminated. Additionally, after the vehicle had an oil change at the dealer, the engine started consuming an excessive amount of oil, causing frequent oil changes every 3,000 miles. The oil life monitor system displayed 60% of oil remaining; however, when the vehicle was taken to Walmart for an oil change, the contact was informed that there was no oil in the engine. The vehicle also jerked while driving. The vehicle was towed to an independent mechanic, who diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000.