NHTSA Complaint #11570764 — 2020 FORD FUSION

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11570764
Vehicle 2020 FORD FUSION
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NE

Consumer Description

The flexplate was cracking and rusted which caused starting and acceleration problems. Yes, it's available per request. It's currently with the transmission shop that fixed my vehicle. There was a rattling noise found in neutral and park by the transmission shop I took it to. My safety was put at risk because my ability to control my car's power was affected. I was at risk of a loss of power to the wheels which could have caused a major accident, especially because most of my driving happens on the interstate at speeds of 65-7 mph. The issue has been confirmed by an independent service center. Yes, they inspected by the techs at the transmission shop. There were no warning lamps or messages before the failure. The symptoms were a rattling noise and reduced power. This issue is well documented online and is known to happen in the 60-90k mile range which I can confirm based on my personal experience and others. References: [XXX] [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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