NHTSA Complaint #11570758 — 2016 FORD FOCUS

After receiving a routine oil change in December 2023, my vehicle began malfunctioning. The oil, engine, and battery lights came on abruptly. I returned to the Valvoline location (approx. 1 mile from my home) and they redid the oil change and noted that there were no signs of a leak and advised that I send the car to get a diagnostic done. My car stalled twice as I was driving it home. I then had the car towed to the dealership I purchased it from (Hyundai owned). They advised that an oil tensioner belt near the engine had shredded and pieces had lodged in the engine. Shortly after, the recall was released. Since then Ford has been zero help. I understand that the parts for the new belt are needed, however I need a new engine now due to their negligence. I've contacted Ford directly on numerous occasions as well as my local dealership and they won't release any information because it is in advance notice. I'm expected to wait until April or May for repairs. That will put me at almost six months or more without a vehicle and no viable options. That is not a timely fix for such a dangerous issue.