NHTSA Complaint #11570756 — 2021 KIA SOUL

In April 2023 I purchased a 2021 Kia Soul. I had no issues at all with my Used Kia Soul. In Nov 2023 I was in an accident. I hit a deer and that did cause damage. My insurance company fixed it. I got my car back in Dec [XX], 2023 with approximately 96,000 miles on it. A few days later on my way to work. I entered the highway the car was running fine at 70mph then all of a sudden it lost power.. No power in the middle of the busy Atlanta Highway!! I was able to coast onto the shoulder. At that point I turned the car off. Turn the car back on to see if I was able to get it into Drive. Unfortunately that didn’t work my car didn’t move at all. I had to call the tow company get it towed back down to the collision shop. Only for the collision shop to send it to a Kia dealership. My car had been at the dealership for a few weeks. Today is February 8. I got the notice from my insurance company that the Kia dealership said I had metal shavings inside of my transmission and fluid. How does that happen? Then I decided to do some research and I noticed that this transmission is a problem. Not only a problem for people that are struggling with bills and finance charges but a problem with the manufacturing of this product. I’m not sure why there isn’t a recall on this transmission, if I was unable to get off of the highway I would have been hit. What is being done about this problem? To add injury to insult my 100,000 mile warranty isn’t any good because I’m the second owner of the car. I don’t understand how this isn’t a safety recall issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)