NHTSA Complaint #11570728 — 2008 TOYOTA TACOMA

Following an oil change my mechanic expressed concern about the amount of rust and damage from the rust on my vehicle frame. Due to his concern, I set up an evaluation appointment with the Arlington Heights (IL) Toyota dealer. They evaluated, videotaped the inspection which showed several rusted-through spots, and said it looked very serious and unsafe. The dealer then contacted the Toyota corporate office who refused to do anything. I'm the second owner. I have all the paperwork from the original owner who followed the rusty frame protocol properly (take it to the dealer who sprays it with rust preventative or replaces the frame). The frame was sprayed by Toyota while he had it and it did not work. There are now several rusted-through areas in the frame and I fear for the safety of myself and my family if we were involved in a crash and the frame were to collapse.