NHTSA Complaint #11570520 — 2012 FORD F-250

The contact owns a 2012 Ford F-250. The contact stated while driving 20 MPH, the vehicle began to make an abnormal cranking sound with several unknown warning lights flashing on the instrument panel. Due to the failure, the vehicle was towed to a dealer where it was discovered that piston rod #3 had snapped inside the engine and that the engine needed to be replaced. After a year, the engine was replaced; however, three weeks later, the check engine warning light illuminated. The vehicle was taken back to the dealer where the contact was informed that the exhaust gas cooling system had failed and needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle had yet to be repaired. The failure mileage was approximately 42,500.