NHTSA Complaint #11499624 — 2012 FORD F-250

Ford previously issued warranty extension for this vehicle 18-M-01 related to the replacement of the reductant heater unit. I acquired the subject vehicle above and had the repair done at my expense on September 9, 2015 with 115,710 miles on the vehicle using an OEM part. Eventually, Ford would reimburse me for this expense. The truck currently has 150,000 miles and once again the DEF heater failed . So, roughly 35,000 miles on a single unit. That seems ridiculous to me that an emissions part would fail after a mere 35,000 miles. My experience is far from being alone and others have reported similar experiences on internet forums. I will preserve this unit that failed for 60 days after the submission of this claim in case Ford or you would like to inspect it. Unfortunately, the result of having to perform repeated repairs is that people decide to remove and bypass the DEF system completely. That seems to be a terrible outcome for the environment. However, in communities where there is no emissions testing, no one will find out. Please require Ford to extend the warranty on this part again.