NHTSA Complaint #11570345 — 2016 FORD EXPEDITION

The contact owns a 2016 Ford Expedition. The contact stated that the vehicle lost motive power and stalled while driving uphill. The contact stated while attempting to drive from a complete stop, the vehicle failed to respond. The check engine warning light illuminated. The contact turned off and restarted the vehicle, and the vehicle responded upon depressing the accelerator pedal; however, the vehicle stalled while driving. The contact was unable to veer to the side of the road. The vehicle was towed to a transmission specialist, where it was diagnosed that the transmission molded lead frame had failed. The mechanic contacted the dealer to order the part; however, the dealer informed the contact that the part #AL3Z-7G276 had been discontinued. The contact later purchased the part from an aftermarket dealer and the part was installed on the vehicle; however, the failure persisted. The contact contacted the dealer who advised him to purchase the valve body because the transmission molded lead frame had been discontinued. The transmission specialist then replaced the valve body and flushed the transmission fluid. The dealer reprogrammed the computer. The vehicle was repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.