NHTSA Complaint #11570341 — 2018 JEEP COMPASS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11570341
Vehicle 2018 JEEP COMPASS
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I leased a 2018 jeep compass in the month of September that year brand new. light kept appearing on my dash that I was not familiar with. Basically it had to do with parking on a hill indicator, the radio wouldn’t always work either, and a loud boom on Highway. However we parked the car on flat grounds at all times. That was the beginning of the malfunctioning with this vehicle. I had just got an oil change end of 2019, one day driving in an alley area with my 2year old daughter, my car literally shut off on me while driving at speeds of 10 mph. Everything shut off. Fortunately I was able to turn it back on and the next day took it to the dealership. The result was I needed a brand new engine. WHAT, it’s a little over a year old how can this be? The oil was gone all cylinders were shot, not sure what that meant but a month without my car I received it back with a new refurbished engine. Fortunately all was covered under the manufacturer warranty. Thought the problems were solved. Nope it constantly has malfunctions with the radio, reverse camera doesn’t always work, a loud bang happens when I’m on the highway at the highway speed, let my foot off the accelerator and a loud bang happens. On [XXX], in the middle of an intersection my foot was on the brake and the on/off engine thing went off. Then I proceeded to accelerate and the car shut off. This time all the lights were on inside the dash area but my brake locked up so hard and the steering wheel along with the windows wouldn’t work. I placed the car in park and the e brake and for 15 minutes tried turning it back on. It was terrifying, it turned on and brought it to the dealership and explained the situation. It’s currently there now and at the moment they say it’s the battery. I DO NOT feel safe in this car being that I always have my children in the car all the time. An investigation needs to be seriously opened with these vehicles. I’ve been paying for a car that has potentially risked my families life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM

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