NHTSA Complaint #11570321 — 2020 FORD ESCAPE STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	11570321
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
Date of Incident	February 5, 2024
Date Filed	February 6, 2024
Mileage	31,780 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

The contact owns a 2020 Ford Escape. The contact stated while opening and closing the front driver's side door, the door made an abnormally loud popping sound. The vehicle was taken to the dealer, where it was diagnosed that the welding inside the door was fractured. The dealer determined that the door needed to be replaced and provided the contact a fee for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 31,780.

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