NHTSA Complaint #11570297 — 2017 RAM 3500

Truck broke engine while driving in downtown Atlanta, GA towing a trailer. After having a certified diesel mechanic diagnose the problem, it was discovered that the grid heater has malfunctioned causing it to melt a bolt and break off into the engine thus causing a total engine loss. After researching online and speaking with the mechanic, this is apparently a common problem that we were unaware of. Had we been informed, we could have been proactive in preserving the engine. What could have been a pretty cheap fix has turned into a $15-$20k dollar repair job and could’ve ended with us in a wreck had we not been able to exit the road in time. I’m aware that there are no current recalls on this particular VIN. However, I would like for you to investigate the problem further because it could save consumers a lot of money and possibly their life.