NHTSA Complaint #11699454 — 2017 RAM 3500

The contact owns a 2017 Ram 3500. The contact stated that the vehicle had undergone the regeneration process. There were no warning lights illuminated. The contact stated that the vehicle was performing the DPF regeneration cycle constantly while driving. The vehicle was taken to the local dealer, who informed the contact that the SCR catalytic converter was on backorder. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 272,000.