NHTSA Complaint #11570147 — 2021 GMC ACADIA

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11570147
Vehicle	2021 GMC ACADIA
Component	UNKNOWN OR OTHER
Date of Incident	January 17, 2024
Date Filed	February 5, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

The fabric on my headliner/ceiling is coming unglued or the clips are not holding it. It is a danger to my driving the car as it is continually loosening; which could potentially fall while I am driving the car. It is making an irritating squeaking noise which distracts my concentration from driving carefully. I took the car to Walker GMC in Alexandria, Louisiana. The mechanic and the service advisor both told me GMC has issued an instruction form on how to fix this problem as GMC has had complaints with this happening to the Acadias. I contacted GMC customer service. They will not let me know if they will cover the cost of the repair until I get an estimate. Walker is wanting to charge approximately $188 for the estimate. Since this is a safety issue, I am reporting this problem to your agency so that others may be protected and GMC will take care of this problem.

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