NHTSA Complaint #11570127 — 2017 ACURA TLX

The contact owns a 2017 Acura TLX. The contact stated while the vehicle was idling, there was an abnormal sound coming from the engine. The vehicle was taken the dealer, where the timing belt, unknown bolts, and parts were replaced. Additionally, the contact stated that while attempting to start the vehicle, several unknown warning lights were illuminated, but the engine failed to turn over. The contact jumpstarted the vehicle, and the vehicle was taken to another dealer, Ball Acura 2001 (National City Blvd, National City, CA 91950), where the battery was replaced. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while the vehicle was idling on another occasion, there was an abnormal sound coming from the engine. There was no warning light illuminated. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000. VIN tool confirms parts not available.