NHTSA Complaint #11569694 — 2017 HYUNDAI SONATA

My daughter wrote you earlier this week about the severe oil oil usage of her 2017 Hyundai Sonata. I am writing a follow up because I co-signed for her vehicle when she and her children were deserted by her husband. Since my name is listed first on her vehicle title and bank loan I have a special interest in the problems she is experiencing with her Sonata. She indicated in her filing with your department that she has had her local Hyundai dealership change her oil every four to five thousand miles which is true. The last time the oil was changed by the dealership was around [XXX]. When she spoke to the service department last week she was informed that since the VIN was not listed as being part of a recall there was nothing they could do for her. Yet this past week I put four additional quarts of oil in the engine. She and her children live with her mother and me. I can attest to the fact that there is no smoke from the exhaust when the vehicle is idling which would indicate bad valve guides. Nor is there smoke from the exhaust when the car is being driven on the road which would be caused by bad oil rings on the pistons. There is no oil being dripped on our driveway or garage floor which would indicate gasket or seals leaking, but the car is consuming oil at an alarming rate and we need your assistance with this issue. Thank you for your time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)