NHTSA Complaint #11569665 — 2015 KIA OPTIMA

Engine failure I am writing to express my serious concern regarding the defective and unsafe vehicle that I purchased from Kia Motors. It has come to my attention that Kia Motors is selling vehicles with known defects that can potentially cause harm or even death to its customers. I demand immediate action to rectify this situation and ensure the safety of all Kia vehicle owners. On [XXX], I visited a Kia Motors dealership to address a recall for the ksds engine on my vehicle. I was told the service was complete and I retrieved my vehicle. However, in December 2023, my vehicle suddenly stopped working in a busy intersection without any warning. I had my vehicle towed to a Kia Motors service center, where I was informed that the engine had failed and needed to be replaced. A month later, I discovered that the ksds recall repair had never been performed on my vehicle. I ask so what happened with the recall they said at the time they didn’t have an engine available they were on back order .but the failed to inform me of this and I was driving around in a safety hazard. They messed up and want me to be responsible for there mistakes. An apology is not enough Kia Motors is still selling vehicles with this dangerous defect and denying customers replacements. I demand that Kia Motors fixes the engine of my vehicle at no cost to me. Failure to do so will result in legal action. I implore Kia Motors to prioritize customer safety by taking immediate action. It is crucial that Kia Motors either fix my vehicle I expect a prompt response outlining the steps Kia Motors will take to rectify this situation and ensure customer safety. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)