NHTSA Complaint #11569538 — 2013 CHEVROLET EQUINOX ELECTRICAL SYSTEM

Complaint Details

ODI Number	11569538
Vehicle	2013 CHEVROLET EQUINOX
Component	ELECTRICAL SYSTEM
Date of Incident	January 8, 2014
Date Filed	February 2, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

The infotainment screen goes blank. I can hear the radio but nothing is on the screen so I can not use any buttons. This also affects the backup camera, being able to see that area to check to make sure nothing is behind the vehicle. The dealership can not duplicate the issue as this happens randomly, mainly when there is a lot of rain/wetness. I have been dealing with this for exactly 10 years now, January 2014-2024. I have all service papers from taking it in and not once did they offer to check other areas to see if something else could be causing this issue. I took it again, after contacting Chevrolet, for the umpteenth time, and paid for diagnostics. The dealership now says it supposedly is the atenna, that water is getting in and causing the issue.

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