NHTSA Complaint #11569033 — 2018 HONDA ODYSSEY

What component or system failed or malfunctioned, and is it available for inspection upon request? Rod bearing failure lead to engine seizing How was your safety or the safety of others put at risk? We started hearing the ticking in October, I visited the dealership and contacted Honda multiple times and either told to take no action or wait for the recall. Case #[XXX] We expressed our concern to both the dealership and Honda about not addressing the issue because we had a big trip for Christmas coming up. My mother-in-law has terminal cancer and the entire family was getting together for Christmas with her. To get there we drive 20 hours from Arkansas to Utah. We followed the advice of the dealership and Honda and waited. Unfortunately about 50 miles out of Amarillo the van started to make loud engine noise and stalled. While going 75 miles an hour down the interstate I lost power steering and my brakes were very unresponsive. Luckily, we were in the farthest right lane and I was able to get us safely to the shoulder. We feel blessed to have made it off the road, it was a very dangerous situation. Now my van with 70K mile has a seized engine and is stuck 12 hours away in Amarillo Texas. I am requesting that Honda reimburse my rental, ship my van back home to Bentonville, and send a new engine for the dealership to fix the now seized engine. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes the issue has been diagnosed by Brown Honda in Amarillo TX by Todd Burkham the Fixed Operations Director Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Only by Brown Honda in Amarillo TX Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Only the ticking sound that we took the vehicle in for starting in late October. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)