NHTSA Complaint #11568898 — 2020 HYUNDAI PALISADE
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11568898 |
| Vehicle | 2020 HYUNDAI PALISADE |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TX |
Consumer Description
I am bringing my Palisade in to the Hyundai dealership after waiting 1.5 months for an appointment. During that time my 2020, with less than 24,000 miles on it, has consumed at least a quart of oil every 300 miles and continues to spike rev at 2500 rpms. There has been NO warning lights, low oil lights, NOTHING. My OTHER Hyundai (2017 Santa Fe Sport) which was purchased just 3 weeks after the Palisade...With NO warning, lost complete power while driving 75mph on a Hwy 80 miles from home. When towed to the Auto shop (with a $675 price to tow) we were told it was completely out of oil! No lights, no warning. They found a gasket leaking and replaced it and sent it home the next day after filling the oil. Two days later, driving down the Hwy, we feel a quick metal screech, engine starts knocking and car loses complete power. Unable to accelerate or drive, but we were able to pull over right before entering a bridge. It would have been tragic if this happened 2 minutes later when we were on the bridge. Mechanic proceeds to inform us of all the complaints and issues with Hyundai's engine and oil consumption. After further research we have come across hundreds of complaints and forums talking about this EXACT issue. At what point will Hyundai make this a priority...do people have to go sailing off of bridges?? This is NOT something that can be fixed through user participation NOR is it fixed by replacing the engine...which is now what they have to do with the Santa Fe. All the comments from people who had the engine under warranty said replacing it DID NOT fix the problem. How in the world do these cars earn 5-star ratings from you with so many complaints about this VERY SPECIFIC issue. We were very excited to become a Hyundai family 4 months ago, but now we feel completely unsafe. Even if we can find a way to sell it, that just means some other uninformed buyer's family will be at risk of a major accident. You should NOT be ok with that!
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