NHTSA Complaint #11568829 — 2018 SUBARU CROSSTREK
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11568829 |
| Vehicle | 2018 SUBARU CROSSTREK |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MA |
Consumer Description
I noticed that my 2018 Subaru Crosstrek battery keeps draining when the car sits for several days (something that typically has not happened in the past until my son recently went off to college). I called AAA and they checked out the battery and indicated that the battery was good still, but was borderline. Would likely need to be replaced soon. Since it was the original battery and it would need to be replaced soon - I had them replace it. Even after the battery replacement - the battery drains when the car sits for a few days. I took the car in to my local Subaru dealer and they indicated parasitic drain from DCM is depleting the battery. They tried performing a factory reset on the DCM, but it was unsuccessful. The dealer quoted me $1200 to replace the DCM and had to order it. I also noticed several class-action lawsuits for other Subaru models (which sound like the same issue). I called Subaru Customer Advocacy to inform them of the situation and currently awaiting a response.
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