NHTSA Complaint #11568565 — 2018 THOR MOTOR COACH PALAZZO

The contact owns a 2018 Thor Palazzo. The contact stated that while driving at an undisclosed speed, through the sideview mirror, he observed movement of the driver's side awning window, prompting him to pull to the shoulder of the roadway. After a visual inspection, he observed that the glass panel within the awning window was detached. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V339000 (Visibility), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 15,000.