NHTSA Complaint #11568463 — 2020 TESLA MODEL 3
LANE DEPARTURE: ASSIST issue reported to NHTSA
Complaint Details
| ODI Number | 11568463 |
| Vehicle | 2020 TESLA MODEL 3 |
| Component | LANE DEPARTURE: ASSIST |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OR |
Consumer Description
I am writing to provide feedback on the recent mandated Tesla Full Self Driving software update (recall). When I keep both hands on the steering wheel, I now get constant warnings. Specifically, even when I drive with both hands firmly on the wheel at 9 and 3 o'clock and maintaining what I feel is adequate control, the system nags me with disruptive alerts. It tells me to apply pressure and flashes visuals that my hands are not properly positioned, despite both remaining clearly in contact with the wheel the whole time. I typically drive responsibly with proper grip, yet these frequent notifications are frustrating and stress-inducing. The sensors seem to be calibrated too sensitively if they are detecting grip issues when both my hands are correctly and securely holding the wheel. Prior to the mandated update, I didn't receive nearly as many warnings. The update was not helpful and makes driving more stressful and less safe if anything. I understand the goal is to enforce safe driving, but the current warnings are excessive even when drivers are maintaining proper hand positioning. Perhaps the regulations could be relaxed so alerts only activate when grip is legitimately inadequate, rather than routinely throughout normal driving. Please let me know if any further details on my experience with both hands on the wheel would be helpful. I would be happy to provide additional information to aid review of this system. Thank you for your consideration.
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