NHTSA Complaint #11604072 — 2020 TESLA MODEL 3

LANE DEPARTURE: ASSIST issue reported to NHTSA

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Complaint Details

ODI Number	11604072
Vehicle	2020 TESLA MODEL 3
Component	LANE DEPARTURE: ASSIST
Date of Incident	July 2, 2024
Date Filed	July 23, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I have taken my vehicle into Tesla to have the issue fixed twice. They don't know what's happening or how to fix it. My car is randomly taking the wheel and steering me into other cars / off the road. It happens once a month or so, I have a newborn baby I drive in the car and I don't feel safe driving. I've recorded the incident and Tesla Service said "that should not be happening unless I'm using auto pilot" which I never do. I've looked into lemon law but I did not purchase the car from tesla directly, I bought it from a used car dealership. I'm not sure what to do, I can't sell the car because I would still owe $10,000 after the sale. Please help anyway you can, I'm desperate for anything.

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