NHTSA Complaint #11568422 — 2013 VOLVO S60

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11568422
Vehicle 2013 VOLVO S60
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

I currently own a 2013 S60 2.5L T5 sedan (See Vin # referenced in Subject Line) that recently began displaying on the DIC the following alert/error messages: •Low Oil/No Oil Pressure alert My vehicle only has 67,400 miles on the engine and I am the 2nd owner of the vehicle purchasing it with only 19,560 miles or so, approximately 3.2 yrs ago. Due to my distance from home to the nearest authorized local Volvo dealership (Manasquan NJ), when this warning came up on the car, I immediately took it to an authorized ASE local service repair shop. This vehicle’s oil has always been changed within Volvo manufacturer recommended oil change intervals, so I know that was not a potential cause. I did check the oil level, which was low and there has been no visible under the vehicle oil puddles/stains prior to taking it to determine the root cause of the alert. While at the local service repair center, I was alerted by the service manager that for this year model, there is a known manufacturing issue related to defective O-rings and Pistons causing the vehicle to heavily consume oil, potentially leading to engine failure and poses and immediate safety risk to myself and family members as well as the driving public if there was to be an engine failure. I reached out to Volvo USA earlier today to express my dismay and shock that for one I was not notified of this potential safety recall. I was then to my chagrin informed that my vehicle was not involved/eligible for an extended warranty coverage in an earlier settlement that Volvo was involved in, but also to my surprise I came across a Class Action lawsuit filed against Volvo for deceptive practices related concealing prior knowledge of this safety defect related to the O-Rings and Pistons. (See attached docs for settled Lawsuit Action and an earlier issued Quality Bulletin-[XXX]: Issue Date 1-04-23). After reviewing these two documents, it is clear to me that the bulletin deployed as well as the settling of the NJDCA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO

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