NHTSA Complaint #11568397 — 2020 FORD ESCAPE HYBRID

Initially driver side door began sluggishly opening proceeding to a grinding open which and finally incomplete opening. Power window has also become inoperable. Dealer charged $400 to look at what is obviously a known problem and said needed a brand new door and quoted $3,000+ (10% of a new car!) Refused service and a mechanic explained the situation regarding the welding failure and said he "opted" to not attempt to re-install the door check, meaning the door now will fly wide open if not perfectly controlled (which will obviously result in damage to hinge system. We found our car with several hilarious flyers printed (attached below) showing the full awareness of the issue.Our escape is a fully loaded Titanium model and issue began developing at about 49,000 miles. Car has never been in a crash of any kind and has 50,000 miles the VAST majority being 300 mile round trips on the highway for work.