NHTSA Complaint #11568065 — 2019 CHRYSLER PACIFICA

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11568065
Vehicle	2019 CHRYSLER PACIFICA
Component	UNKNOWN OR OTHER
Date of Incident	November 8, 2023
Date Filed	January 26, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

The entire radio/ backup camera freezes and will not come back on for minutes at a time. The dealer is aware of the problem and replaced the entire system once already. They were not able to reproduce the issue however I have video and pictures of a few incidents. There were no warnings however it almost always happens when first starting the car and so the backup camera becomes unusable along with all temperature controls and radio.

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