NHTSA Complaint #11567864 — 2020 FORD ESCAPE HYBRID

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11567864
Vehicle	2020 FORD ESCAPE HYBRID
Component	STRUCTURE:BODY
Date of Incident	December 15, 2023
Date Filed	January 25, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

Ford Escape’s Door Hinges are Defective: Our 2020 Ford Escape driver door hinges had to be repaired by a non-Ford dealer body shop as the car was out of warranty. The Columbus, Georgia Ford dealer diagnosed the problem as being defective door hinges but they do not do body work. The door's rivets popped out and the hinges made grinding and popping sounds when opened or closed. There were no warning lamps or messages about the failure before it occurred. We would appreciate it if the NHTSA would issue a formal recall for this defect so we could be reimbursed for what we paid. Thank you very much.

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