NHTSA Complaint #11567842 — 2016 SUBARU OUTBACK

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11567842
Vehicle 2016 SUBARU OUTBACK
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

Since owning this new Subaru vehicle, I have replaced the battery once. Today I had the car towed to the dealer with them diagnosing the car telling me it needs a certain module that has been draining the battery. Due to this problem, I have had to take an Uber to work. When the vehicle would not start, I had AAA come out and was told that the battery had 13% power on the one call out and 20% on the second call. In speaking with the tow truck driver for AAA he told me that this battery problem has been going on for a while with the 2015 to 2020 Subaru's. Now the dealer wants to charge me nine hundred and fifty-eight dollars to replace the module. If there was a problem with the module, why was I not told sooner about it? It seems to me that the factory battery is not strong enough to hold a charge and they are blaming it on the module. There were no warnings or messages telling me there was a problem with the battery.

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