NHTSA Complaint #11567763 — 2017 FORD FUSION

The contact owns a 2017 Ford Fusion. The contact stated while accelerating from a complete stop, the vehicle shuddered and was sluggish. The contact stated that the failure recurred while driving and while reversing. The vehicle was taken to an independent mechanic, where the spark plugs were replaced; however, the failure recurred while driving at various speeds. The contact stated that the vehicle failed to exceed 30 MPH on one occasion. The check engine warning light was illuminated. The contact veered to the side of the road. The vehicle was towed to another independent mechanic, where it diagnosed that there was coolant intrusion in cylinder #3, and the engine needed to be replaced. The contact was referred to the dealer for repair. The vehicle was towed to the dealer, where the same assessment was made. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12 and TSB Number: 22-2134; however, the dealer informed the contact that the vehicle was not covered. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.