NHTSA Complaint #11567719 — 2018 HONDA ODYSSEY

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11567719
Vehicle 2018 HONDA ODYSSEY
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SC

Consumer Description

I have a 2018 Honda Odyssey Touring. On December 8th exactly one week after I had my van serviced at the local Honda Dealership I broke down on the interstate. My van started making strange noises and the check engine light started blinking. I lost all power and had to merge over to the emergency lane almost causing an accident. I contacted the service manager at the local Honda dealership. I explained to him what was going on, I also told him that I noticed a slight tapping sound the week prior and asked them to check it out when I brought it in for service on November 30th. I was told they didn't notice anything wrong and that the only thing I needed was front brake pads. Upon searching the internet I found there is currently a recall on some of the models for faulty connecting rod bearings. Preston Locklear the service manager was unaware of the recall, so I emailed him the recall service letter. He called me back to inform me that my van does not fall under the build dates approved for the recall. That afternoon the service writer called me to inform me that my engine is blown, when I asked him how they determined that his reply " we sent a tech out and he pulled the dipstick and seen metal". He then went on to say that if I want to determine the cause of the failure I would have to pay to get the oil pan dropped. When I asked ow much that would be they said they had to get back to me. They finally called me back December 22nd with a quote. I was told it would be about $600. I contacted Honda recall center and asked for help. I was assigned a case worker. He called me back December 29th saying there was no help they could offer. I had my van towed from Honda to an independent shop. They pulled the oil pan and found the #6 connecting rod bearing failed. I would like for Honda to help me with this matter. It is an obvious problem with this engine. They are o it recalling 250k but they need to recall all of them in those years.

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