NHTSA Complaint #11567436 — 2015 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11567436
Vehicle	2015 FORD EXPLORER
Component	STEERING
Date of Incident	December 15, 2023
Date Filed	January 24, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The electric power steering shuts off at random times. The power steering goes out and the steering may lock according to the Sonora Ford Dealership. The dealership said that the car is not safe to drive without the steering rack replaced. The dealership also noticed a clunk in the steering rack when turned lock to lock. When the steering turns off a red warning signal appears on the dash with a Battery symbol and a message to check charging system.

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