NHTSA Complaint #11567403 — 2023 FORD ESCAPE HYBRID

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11567403
Vehicle	2023 FORD ESCAPE HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	January 11, 2024
Date Filed	January 24, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

Low Battery Voltage on a brand new 2023 Escape caused the engine to not start, leaving me stranded in 10 degree weather. Had to call Ford towing to get me and my car home. Indicators of low battery voltage include dome lights not turning on, battery saver mode in the FordPass app, and messages on the infotainment screen. Been a week and the dealer has not been able to fix this problem. According to many forum posts, this seems to be a problem in 2020-2023 Ford Hybrid Escapes. See: [XXX] [XXX] [XXX] [XXX] [XXX] [XXX] [XXX] There should not be this many battery issues, without Ford fixing the actual problem with a recall or TSB. Please help us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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