NHTSA Complaint #11567392 — 2015 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11567392
Vehicle	2015 KIA SORENTO
Component	ENGINE
Date of Incident	January 21, 2024
Date Filed	January 23, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Manufacturer failed to honor repair of seriously damaged engine due to a faulty distribution in oil causing a major engine failure. KIA USA Manufacturer is currently under massive lawsuits due to this issue and which involved the model we purchased. Vehicle has very low mileage of 85085 and should be covered under the manufacturer's warranty of 100,000 miles. Manufacturer claims they declined our claim because we failed to attend to a massive genetic form mailed to all owners in 2018. As a consumer we are simply asking they honor the warranty and replace and/or fully repair the damaged engine in our family SUV.

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