NHTSA Complaint #11567271 — 2019 SUBARU LEGACY

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11567271
Vehicle	2019 SUBARU LEGACY
Component	UNKNOWN OR OTHER
Date of Incident	December 23, 2023
Date Filed	January 23, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

I am a first time Subaru owner and I have an issue with the windshield. November 2023 had a large crack in the windshield and an actual piece of glass came into the car from the inside. I had the windshield replaced by Gerald Subaru of North Aurora Illinois. In January of 2024, as I was pulling out of my garage, I noticed another crack in the new windshield. I had not driven the car in a week and was actually out of state for 2 weeks in December. My car is garaged and do not recall anything hitting the windshield. Went back to Gerald Subaru and they found an extremely small chip up near the top of the windshield. I have reached out to Subaru both by phone and by email and thus far there has been no response. I truly feel these are defective windshields.

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