NHTSA Complaint #11567156 — 2017 CHEVROLET VOLT

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11567156
Vehicle 2017 CHEVROLET VOLT
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

1 month ago was driving on toll and Population power is reduced came on, vehicle was reaving high and felt like power was being reduced/speed, was going 70 and had to immediately decrease speed and get off toll and found closest Chevy shop. Looked at dash and vehicle should have had at least 10 energy miles but it had immediately dropped down to 0. Before taking to Chevy, I had a quick inspection done by a Valvoline shop and they told me the battery had to be replaced. Carvana (Silverrock) warranty refused to do the repair under their coverages as “batteries were not covered under warranty” Had it towed from Valvoline to Chevy. Found out Chevy battery was under warranty so it was taken there. Vehicle was checked in and didn’t have an eta as hybrid battery was on back order with no ETA. 3 weeks later the part was received and it was a control module not a battery as the “battery was not failing at the time”. Service called and said vehicle was ready for pick up. Had vehicle for 1 week and was at work starting it up and after 9 hours sitting started it up and low population came back on and vehicle started idling higher than before then after a minute looked at back of car and a large cloud of while smoke started forming from back of vehicle. Immediately turned off car and called gmc roadside assistance to have vehicle towed to another dealership where is it sitting again for diagnosis with no eta.

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