NHTSA Complaint #11567152 — 2018 CHRYSLER PACIFICA

In Oct 2023 we purchased this van from a used dealership. Well now it sits at a Dodge dealership torn apart waiting on a new engine. It all started when my wife and kids were driving down the road in the middle of winter with no heat (safety issue especially in Wisconsin this time of year) so I took a look at coolant and noticed the coolant reservoir was empty. (Usually a leak somewhere obviously) nothing was on the ground, so time to assume internal leak. Well same day I get a cylinder 5 miss fire code. So I take vehicle into Dodge and they originally diagnosed as head gasket but when they took it apart they found the crack in the block. Now the vehicle had never overheated while we owned it we made sure of it. The story gets deep at this point there is evidence that someone before Dodge had this engine apart as they used RTV and reused the old gaskets ( probably cause they found the crack in the block) but now my wife and I sit with out the vehicle we bought 3 months earlier for 20k being told it's going to cost us 12k to replace engine. Now my complaint is why did this engine fail at 100,000? This is ridiculous. This is supposably a family vehicle and you are putting my family in danger. Dodge should let ok at this complaint seriously as I was reading hundreds of similar statements from other customers with 2018 Chrysler Pacifica 3.6L engine. There are most likely thousands of vehicles with this same issue as I'm on a waiting list to get an engine. So not only do I have to pay thousands to get my 3 month of ownership van back running but now I have to wait possibly months for a new engine.