NHTSA Complaint #11567017 — 2020 FORD ESCAPE HYBRID

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11567017
Vehicle	2020 FORD ESCAPE HYBRID
Component	STRUCTURE:BODY
Date of Incident	January 4, 2024
Date Filed	January 22, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

Driver's side door hinge/weld problem. That Ford is aware of and not fixing free of charge! These vehicles are 2020-21! Mileage should not matter, because actually high mileage on a new car should show the door is NOT being used very often, rather there are long journeys in between each use. It is problem, they are aware of it, and they are leaving it up to the customer to repair the vehicles. Also, I was told by Ford Dealership it was safe to drive, and further investigating, some of the doors have come off while moving! It is so unfortunate that a large company would have the consumer pay for their faulty/poor work. Let's get this problem on the news.

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