NHTSA Complaint #11566972 — 2014 FORD FLEX

Carry Handle, Shell, Base issue reported to NHTSA

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Complaint Details

ODI Number 11566972
Vehicle 2014 FORD FLEX
Component Carry Handle, Shell, Base
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

The snuglock technology is a joke on this seat. It doesn’t matter if it’s latch or seatbelt installed the lock off isn’t holding it in position. Over time it becomes loose and the seat is moving more than an inch at the base. I’m having to tighten my seat every other day to ensure that my child’s seat is secure. I first complained to Graco in November and they wanted to send a replacement seat, but other complaints say even those have the same problem. I reached out to Graco again today stating I no longer want this seat.

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