NHTSA Complaint #11566644 — 2013 FORD ESCAPE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11566644
Vehicle	2013 FORD ESCAPE
Component	POWER TRAIN
Date of Incident	August 12, 2022
Date Filed	January 20, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

While driving vehicle it would start shuttering. Took it to dealer who stated the transmission was bad. Vehicle had 91000 miles on it. I asked why the transmission was not serviceable and was told it was a sealed unit. The repair cost $8900.00 for new transmission. Took 3 weeks to get it repaired. Asked several times when in for oil change to service the transmission, each time I was told it was a sealed unit and couldn’t be serviced. Had it been able to be serviced I don’t think the problem would have been as bad to have to have transmission replaced.

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