NHTSA Complaint #11566640 — 2024 LEXUS NX
FUEL/PROPULSION SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11566640 |
| Vehicle | 2024 LEXUS NX |
| Component | FUEL/PROPULSION SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MI |
Consumer Description
The latch to the fuel door does not unlatch/open. I could not access the fuel cap to refuel despite multiple attempts at unlatching. When i called Lexus support they advised me to pry the door open “using my fingernails” while someone else pressed the button to unlatch the fuel door. After multiple attempts I was able to open the fuel door. I was at risk of running out of fuel and be stranded on the highway. the dealer is in the process of ordering a replacement part. This is a brand new 2024 make/model and it is a serious fault that needs to be remedied
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