NHTSA Complaint #11565975 — 2023 FORD MUSTANG MACH E

On [XXX], I acquired the vehicle with an initial estimate of 6 miles on it. However, within just 1.5 days of ownership, I encountered a significant issue that has left my family and me in a state of distress. On [XXX], while heading into DC for a holiday event at Nationals Stadium with my husband and three small children, the car suddenly displayed a warning message urging me to "Stop Safely Now” with a turtle on it. Subsequently, the vehicle became unresponsive, leaving us stranded on a bridge with no shoulder. With limited knowledge of the car's functions, we attempted to troubleshoot, but to no avail. This is our first time ever going into DC. Given the urgency of the situation and the safety of my family, we called for a tow truck, which took an extended 1.5-2 hours to locate us due to the challenging location on the bridge. We even sought assistance from the local police to ensure our safety while waiting for the tow truck. Once at the charging station, our efforts to resolve the issue were in vain. Adding to our predicament, we found ourselves unable to access the vehicle, leaving us exposed to the elements on a [XXX]. With no other viable options, we had to call for a second tow truck, resulting in additional expenses. As of January 17, the car has been at the dealership since December 24, and we have yet to receive any updates on the resolution or an estimated time of completion. This situation had disrupted our holiday plans, causing distress to my family, especially the children, who were looking forward to Christmas traditions and festivities. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)