NHTSA Complaint #11565967 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact stated that the check engine and check oil warning lights were illuminated. The contact had the vehicle towed to an independent mechanic. The mechanic diagnosed the vehicle and advised the contact that the engine needed to be replaced. The vehicle had not been repaired. The failure mileage was approximately 77,000. VIN tool confirms parts not available.