NHTSA Complaint #11565930 — 2016 FORD EXPLORER

The heater on the car didn't work, It turns out the coolant was leaking that led to the water pump issue. Things started to fail on the vehicle and lights came on. It left me stranded on the highway. The car shut down on the Intestate. That was so dangerous and scary, too. Took the car to Ford for inspection and they confirmed the water pump issue. This is a very high costly repair. It turns out that Ford has been having issues with this design (and Ford is well aware of this issue) and many, many customers are having to spend thousands about thousands to fix this issue. It's a HUGE job. Aside from a very high costly matter, it's also a very dangerous matter because it makes the car unsafe to drive. There is a Class Action Suit about this (if not mistaken) and a recall in Canada but not the USA. My car is now just sitting there and inoperable. I don't have thousands to repair my vehicle (quoted $3,000-$3,700). In addition to high insurance premiums, car loan payment and high fuel costs. There are a lot of concerned and angry Ford customers. Ford needs to be responsible for their poor design that leads to the water pump failure. This is a BIG deal!! There needs to be accountability on the part of Ford for their poor design that leads to water pump failure. There needs to be a RECALL. Another apparent issue is a leaking sunroof. Both issues are happening to me. Please, help get my car safely back on the road.